Quality Assurance Manager

2 weeks ago

Toledo, Ohio, United States Wheeler Staffing Partners Full time
Job Summary

The Quality Control Manager is responsible for developing, implementing, and maintaining a quality plan that complies with ISO 9001/FSC/SFI/GMP standards. This role includes monitoring the overall quality system process, recommending improvements, consulting with the Management Team, participating in the establishment and implementation of major goals and objectives, and serving as a resource in all aspects of the quality system.

Key Responsibilities
  • Formulate business strategies, plans, and budgets for the department and monitor performance to ensure plant goals are achieved.
  • Promote a positive work environment of trust, respect, and support for all internal/external customers and staff by adhering to company policies and standards.
  • Support the Management Team in developing procedures and implementing the quality system.
  • Ensure the quality system aligns with established company goals and complies with ISO 9001/FSC/SFI/GMP standards.
  • Oversee the preparation, maintenance, and reporting of internal and external quality records and analyses.
  • Develop and analyze quality records and recommend continual process improvements to the Management Team.
  • Schedule and assign internal quality audits and maintain audit records.
  • Design, recommend, and implement quality process training programs for the Management Team.
  • Identify non-conforming products or processes, investigate customer complaints regarding quality, and assist in resolving issues.
  • Ensure timely completion of reports, records, and other documentation.
  • Ensure all employees are well informed of quality system procedures and any changes.
  • Maintain effective communication with customers, suppliers, outside auditors, and other relevant parties in a professional manner.
  • Monitor supplier compliance with ISO standards proactively.
  • Provide timely information to customer requests in conjunction with the Customer Service and Sales Team.
  • Advise the General Manager promptly of any concerns regarding department performance or processes.
  • Ensure the team works towards common goals and objectives.
  • Define KPIs for the Quality Assurance Department, cascade them to individual team members, and ensure timely follow-up and delivery with monthly reports to the General Manager.
  • Develop the team's knowledge and skills, encourage their development and flexibility, coordinate their work, and provide guidance and support as necessary.
  • Conduct periodic reviews to identify what works and what doesn't within the function and define solutions.
  • Regularly review processes in the Quality function with other Management Team members to ensure the function meets expectations.
  • Oversee cross-training within the team.
  • Strive for best-in-class Quality function within the industry, setting the industry standard and adapting new ideas and concepts from other industries.
  • Stay updated on new developments and foster learning and development among the team.
  • Frequently visit work areas to ensure compliance and discuss safety issues with the team, emphasizing that safety excellence is expected and required. Encourage the reporting of incidents, near-misses, and unsafe conditions. All employees, regardless of level, position, or tenure, are responsible for upholding safety standards, regulations, and policies.
  • Perform all other duties as assigned.
Requirements
  • Proficiency in English; Spanish is preferred.
  • Bachelor's or master's degree in business, industrial packaging, or a related field (e.g., manufacturing industry) preferred.
  • Over 10 years of experience in TQM, ISO, Six Sigma, Lean Manufacturing, or Process Improvement.
  • Thorough knowledge of ANSI/ISO/SFI/FSC/GMP and Quality Management Systems.
  • Excellent interpersonal and communication skills (verbal and written), comfortable representing the company in the best possible light.
  • High energy and ability to work in a fast-paced environment.
  • Proven leadership skills with the ability to motivate and develop both senior and junior staff.
  • Proficiency in Microsoft Office (advanced Excel skills required).
  • Self-motivated with a strong work ethic.
  • Excellent analytical skills, methodical approach, and commercial acumen.
  • Ability to define problems, collect data, and draw reasonable conclusions.
  • Capable of interpreting various technical instructions (manuals, procedures, diagrams, etc.).
  • Ability to work independently as well as part of a team.
  • Skilled in recognizing non-conformities, analyzing issues, and recommending improvements.
  • Ability to collaborate with various departments (sales, operations, finance) to resolve challenges.
  • Able to drive the team to continuously improve processes and foster good working relationships.
  • Capable of empowering direct reports to handle day-to-day issues with their teams.
  • Strong relationship-building skills internally and externally (e.g., with key customers).

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