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Customer Service Representative

2 months ago

Norfolk, Virginia, United States U-Haul Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at U-Haul. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use technology to manage rentals and inventory, ensuring accurate and efficient service.
  • Operate equipment, including trucks and trailers, to provide transportation services to customers.
  • Inspect and maintain equipment to ensure it is in good working condition.
  • Answer customer questions and provide education on U-Haul products and services.
  • Prepare rental invoices and process equipment returns.
  • Install hitches and trailer wiring, and perform other duties as assigned.
Requirements
  • Valid driver's license and good driving record.
  • High school diploma or equivalent.
Work Environment

The work environment is fast-paced and requires moderate physical exertion, including standing for long periods, moving around, and lifting equipment. Protective clothing and gear may be required in certain situations.

Benefits

As a U-Haul team member, you will enjoy a range of benefits, including career stability, opportunities for advancement, and access to a comprehensive benefits package, including health insurance, paid time off, and more.