Senior Retail Sales Associate
5 days ago
Job Summary:
AutoZone is seeking a highly motivated and customer-focused Senior Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for driving sales through exceptional customer service and providing a WOW customer experience.
Key Responsibilities:
- Provide WOW customer service by exceeding customer expectations and building strong relationships.
- Operate cash registers and follow established cash handling procedures to ensure accurate and efficient transactions.
- Follow company policies and loss prevention procedures to maintain a safe and secure work environment.
- Maintain a clean and organized store appearance, including merchandising standards and product displays.
- Restock merchandise and ensure that products are placed in their respective areas.
- Utilize ZNET to assist customers in locating merchandise or finding suitable alternatives.
- Maintain product knowledge and current promotions through AutoZone systems and information sources.
- Practice GOTTChA and assist with the installation of wiper blades, batteries, and light bulbs.
- Utilize OBDII to read codes from customers' automobiles and diagnose problems.
- Communicate with managers regarding customer concerns and employee matters.
- Develop and maintain effective customer service skills to provide honest and trustworthy advice to customers.
Requirements:
- High School diploma or equivalent.
- Basic knowledge of automotive parts is required.
- Excellent communication and decision-making skills.
- Ability to lift, load, and deliver merchandise.
- Ability to work a flexible schedule to meet business needs, including holidays, evenings, and weekend shifts.
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