Senior Retail Sales Associate

5 days ago


Midlothian, Illinois, United States AutoZone Full time

Job Summary:

AutoZone is seeking a highly motivated and customer-focused Senior Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for driving sales through exceptional customer service and providing a WOW customer experience.

Key Responsibilities:

  • Provide WOW customer service by exceeding customer expectations and building strong relationships.
  • Operate cash registers and follow established cash handling procedures to ensure accurate and efficient transactions.
  • Follow company policies and loss prevention procedures to maintain a safe and secure work environment.
  • Maintain a clean and organized store appearance, including merchandising standards and product displays.
  • Restock merchandise and ensure that products are placed in their respective areas.
  • Utilize ZNET to assist customers in locating merchandise or finding suitable alternatives.
  • Maintain product knowledge and current promotions through AutoZone systems and information sources.
  • Practice GOTTChA and assist with the installation of wiper blades, batteries, and light bulbs.
  • Utilize OBDII to read codes from customers' automobiles and diagnose problems.
  • Communicate with managers regarding customer concerns and employee matters.
  • Develop and maintain effective customer service skills to provide honest and trustworthy advice to customers.

Requirements:

  • High School diploma or equivalent.
  • Basic knowledge of automotive parts is required.
  • Excellent communication and decision-making skills.
  • Ability to lift, load, and deliver merchandise.
  • Ability to work a flexible schedule to meet business needs, including holidays, evenings, and weekend shifts.


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