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**General Manager I

2 months ago

Midlothian, Illinois, United States Advance Stores Company Inc (500) Full time

Job Summary:

We are seeking a highly motivated and experienced General Manager to lead our retail store team at Advance Stores Company Inc (500). As a General Manager, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational excellence.

Key Responsibilities:

  • Achieve overall store sales goals and service objectives by developing and executing effective sales strategies.
  • Manage and grow Professional Customer relationships/sales by building and holding team accountable to executing Customer action plans.
  • Selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members.
  • Ensure execution of all inventory and operational standards.
  • Coach all Team Members to deliver on Customer expectations (DIY and Professional).
  • Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties).
  • Ability to lead change management.
  • Embrace diversity and foster a respectful environment for both Customers and Team Members.

Secondary Responsibilities:

  • Provide DIY service including battery installation, testing, wiper install, etc.
  • Assist District/Region in other functions upon request.

Success Factors:

  • Friendly communication.
  • Ability to locate and stock parts.
  • Safety knowledge and skills.
  • Ability to become ASE P2 certified or ASE ready equivalent.
  • Ability to execute and train project and product quality recommendations.
  • Advanced parts lookup and sourcing.
  • Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
  • Ability to execute and train inventory systems and store equipment.
  • Ability to execute and train POS and Parts lookup systems.
  • Ability to review and analyze P&L statement.
  • Ability to recruit, select, hire and develop quality Team Members.
  • Ability to build and grow relationships with Professional Customers.

Essential Job Skills:

  • Working knowledge of automotive systems preferred.
  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers, and upper management.
  • Use Microsoft software effectively (Word, Excel required; PowerPoint preferred).
  • Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
  • Ability to review and analyze business reports, such as profit and loss statement (P&L).
  • Hold others accountable, inspect work quality and give feedback in a way that is inspiring.
  • Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience:

  • 2-3 years of experience managing a team of Team Members in a fast-paced and highly dynamic retail environment.
  • Successful experience managing profitability; proven financial and business acumen.

Education, Certificates, Licenses, Registrations:

  • High school diploma or general education degree (GED), Bachelors degree in business or a related area preferred.
  • Must have a valid driver's license.
  • ASE certification preferred, but not required.