Operations Director

5 days ago


Powell, Ohio, United States Lisinski Law Firm Full time

About the Role

We are seeking a highly skilled and experienced Operations Director to join our team at Lisinski Law Firm. As a key member of our management team, you will be responsible for overseeing the end-to-end case production process, including signup, interview/form creation, and case assembly.

Key Responsibilities

  • Manage and Oversee Case Production: Ensure the efficient and timely production of cases, identifying areas for improvement and implementing solutions to increase productivity.
  • Establish and Monitor Production Metrics: Develop and track key performance indicators (KPIs) to measure team performance and identify areas for improvement.
  • Lead and Develop Staff: Manage and oversee staff, ensuring they have the necessary training and resources to perform their duties effectively.
  • Identify Opportunities for Process Improvement: Analyze processes and identify opportunities for improvement, developing and implementing solutions to increase efficiency and productivity.
  • Develop and Implement KPIs and Metrics: Develop and track KPIs and other metrics to measure team performance and identify areas for improvement.
  • Assure Appropriate Staff Levels: Ensure the right number of staff are in place to meet the needs of the business, developing and submitting staffing plans as needed.
  • Maximize Efficiency: Identify opportunities to improve efficiency in all aspects of case preparation and submission, documenting firm processes and procedures.

Requirements

  • Education: Bachelor's degree in business, management, or related field. Four (4) additional years related experience may be substituted for a degree.
  • Experience: 3-5 years management experience in a production-based environment, with a proven track record of identifying opportunities for process improvement and implementing solutions.
  • Skills: Demonstrated experience with LEAN methodology, experience with a remote workforce, particularly in Latin America, and Spanish-speaking skills are highly desirable.

Compensation

$100,000 - $120,000 per year



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