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Executive Transportation Manager

2 months ago

Raleigh, North Carolina, United States Fountain-Fort Carson School District 8 Full time

About the Role:

The Executive Transportation Manager will report to the VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. This role requires a thoughtful leader and confident decision maker with the ability to measure and monitor performance and culture.

Key Responsibilities:

  • Act as the client's main point of contact and an extension of the client's internal teams.
  • Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
  • Oversee monthly client invoicing process.
  • Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
  • Manage rider communications through email and other media, and work with client's internal team to keep the internal rider-facing transportation information website up to date.
  • Utilize technology platforms to monitor and optimize shuttle service and provide client data-driven recommendations to support efforts.
  • Use Project Management skills to foster successful collaboration between teams and meet deadlines.
  • Create and administer surveys to gather data to help improve rider satisfaction.
  • Maintain a close collaborative relationship with the local operations team to ensure driver and fleet standards are being met.
  • Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
  • Weekly and monthly reporting to the client on service updates and performance.
  • Meet with the client's transportation team weekly to collaborate on ongoing initiatives.
  • Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision-making.

Requirements:

  • 5 years of relevant experience in transportation demand management, customer service, or hospitality.
  • Experience with Project Management in cross-functional environments.
  • Ability to set goals and a proven ability to achieve job performance metrics.
  • Excellent written and oral communication, interpersonal, and presentation skills.
  • Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
  • Ability to master and effectively use various technology platforms.
  • Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation.
  • Passion for alternative modes of transportation is a plus.

Education and Qualifications:

  • 5-10 years of relevant experience in transportation demand management, customer service, or hospitality.
  • Bachelor's degree preferred in Marketing, Communications, Business, or another related field.