Customer Service Representative

4 weeks ago


Luverne, Minnesota, United States Lewis Drug Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lewis Drug. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Customer Service: Provide friendly, prompt, and knowledgeable service to customers in the areas of refunds/returns, postal services, state lottery ticket sales, and local bus ticket sales.
  • Transaction Processing: Process requests for state lottery ticket sales, local bus tickets, refunds, and returns of purchases.
  • Postal Services: Process and sell materials needed for the United States Postal Service, such as packaging, stamps, certified mail, first-class mail, and overnight mail.
  • Equipment Operation: Operate the cash register, copier, mail meter, and other equipment as necessary.
  • Store Maintenance: Maintain a clean, neat, and clutter-free Customer Service area.
  • Conflict Resolution: Effectively and courteously field customer complaints in a reasonable and timely fashion.
Requirements
  • Education: High school diploma or equivalent required (or in progress).
  • Communication Skills: Excellent communication skills and problem-solving abilities.
  • Math and Computer Skills: Basic math and computer skills.
  • Physical Demands: Ability to remain in a stationary position for long periods of time, constantly operate a cash register and other customer service equipment, and lift up to 20 lbs. frequently and up to 50 lbs. occasionally with or without accommodation.


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