Customer Service Director

3 weeks ago


Luverne, Minnesota, United States Riverhead Resources Full time
About the Role

We are seeking a seasoned Customer Service Manager to join our Sales team at Riverhead Resources. As the primary point of contact for our key customers, you will be responsible for fostering long-term, profitable relationships and driving growth through expanded offerings.

Key Responsibilities
  • Develop and maintain strong relationships with stakeholders within assigned accounts
  • Understand customers' business objectives, operations, and challenges to identify value creation opportunities
  • Craft and execute account plans that align resources to exceed customer expectations
  • Coordinate cross-functional teams to ensure seamless delivery of products and services
  • Monitor account performance, trends, and future needs to recommend solutions for growth
  • Proactively anticipate customer requirements and develop solutions that exceed expectations
  • Identify and champion new products, services, or process improvements to enhance customer experience
  • Negotiate contracts and assess cost structures to ensure profitability and satisfaction
  • Build internal and external networks to support account needs and collaboration
  • Provide customer insights to product development and marketing teams for innovation
Requirements
  • Bachelor's degree in Business Administration, Marketing, Animal Science, Ag Studies, or related field
  • Proven track record in account management, customer service, or related roles
  • Excellent communication, presentation, and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Ability to manage multiple priorities and work collaboratively across teams
  • Customer-centric mindset with a passion for exceptional service
  • Knowledge of the industry and competitive landscape is preferred


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