Radiology Department Lead

1 month ago

Houston, Texas, United States Memorial Hermann Health System Full time
Job Summary

As a Radiology Lead Tech at Memorial Hermann Health System, you will play a crucial role in delivering high-quality patient care and managing the Imaging Services departments. This leadership position requires a clinical expert with excellent technical skills, leadership abilities, and a passion for creating exceptional experiences for patients and staff.

Key Responsibilities
  • Plan, coordinate, and direct all activities between diagnostic testing and nursing staff, emergency/critical care, and primary physicians to facilitate rapid patient flow through the department.
  • Direct and evaluate departmental throughput, delegate or provide backup assistance, and make daily assignments for all departmental personnel.
  • Ensure safe care to patients and adhere to and develop evidence-based practice procedures, policies, and standards of care.
  • Provide expert care to patients from multiple services/specialties and complex diagnoses.
  • Act as a liaison between departmental staff, medical personnel, patients, and family members, and assist in any patient care concerns, issues, and complaints.
  • Promote staff professional growth and development, serving as a mentor, coach, and preceptor to less experienced staff.
  • Coordinate and collaborate with other clinical coordinators or team leads in the department.
  • Delegates and assigns additional tasks to staff and oversees their completion, according to professional guidelines and requirements.
  • Ensure shift-to-shift equipment maintenance and stocking of supplies within department rooms/areas by assigning specific staff members and reviewing to ensure tasks have been completed appropriately.
  • Requires completion of incident/occurrence reports regarding unplanned, adverse, or potentially litigious events, per hospital requirements.
  • Receives and gives verbal report on clinical and departmental conditions to and from on/off-going staff.
  • Requires and facilitates handoff process for all patients.
  • Requires and performs walking rounds to ensure safe conditions and availability of equipment and supplies.
  • Provides written shift reports as required to the Manager/Director.
  • Develops policies and procedures for all areas within the department.
Leadership Responsibilities
  • Possesses professional and interpersonal communication skills and uses constructive, respectful tones and modes of communication, regardless of the situation.
  • Has the ability and willingness to coach, teach, and mentor staff, clinically and professionally.
  • Exhibits verbal and non-verbal support of administrative and departmental quality, customer relations, clinical policies, and improvement initiatives and expectations.
  • Provides shift direction during implementation of process changes.
  • Interacts with internal and external customers using exemplary customer satisfaction techniques and requires the same of staff members.
  • Represents departmental leadership in a positive light.
  • Provides guidance and support for staff.
  • Role-models teamwork.
  • Provides input to the Manager/Director regarding staff performance and educational needs.
  • Participates in quality and performance improvement initiatives.
  • Attends staff meetings and other required leadership meetings.
  • Facilitates staff meetings and agenda items.
  • Participates in creating schedules for technologists to ensure departmental full coverage.
  • Active member in hospital committees as needed and ensures that the diagnostic testing department is represented at minimum of 75% of all meetings year.
  • Review quality concerns or variances with staff members and educates as necessary.
  • Assists Leadership team with interview process to ensure new hire appropriateness.
  • Plan and mentor new hires throughout orientation period and acts as a resource after orientation completion.
  • Assists with departmental Super User needs, as required.
  • Weekly review with staff all important updates and news. Coordinates these details with diagnostic testing leadership team.
  • Educational Needs Assessment and creation of plans to ensure staff are educated as necessary.
  • Monitors and provides input for Corrective Action in regards to quality, time, attendance, and Patient care within the department.
  • Identify departmental needs and works with Management staff to help meet the needs or determine an appropriate plan of action.
  • Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
  • Other duties as assigned.

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