Senior EMR Provider and Staff Specialist

4 days ago

Nashville, Tennessee, United States Vanderbilt University Medical Center Full time
About the Role

Vanderbilt University Medical Center is seeking a highly skilled Senior EMR Provider and Staff Specialist to join our Health IT team. As a key member of our Community Connect program, you will play a critical role in ensuring the successful implementation and support of Epic Community Connect hospitals and physician practices.

Key Responsibilities
  • Act as a mentor and team lead for the EMR Provider and Staff Specialists team.
  • Provide high-quality support for clinical and operational issues for physician practices and hospitals within the Epic Community Connect program.
  • Cultivate a collaborative and effective environment through positive and productive relationships with customers.
  • Partner with the Senior Customer Relationship Manager to plan, prepare, and conduct Community Connect user group focus meetings.
  • Escalate issues to the Senior Customer Relationship Manager as they arise.
  • Assist the Senior Customer Relationship Manager with creating the Super User program, operational readiness activities, log-in labs, etc. for new implementations.
  • Maintain the Super User Program after go-live.
  • Provide ongoing support to clients during the post-go-live phase by managing change requests and resolving issues.
  • Regularly visit each assigned Community Connect site to assist with onboarding new physicians and staff, observe software usage, offer recommendations, and assist in optimizing workflows and roles without requiring system modifications.
  • Responsible for delivering all information on downtime, upgrades, build freezes, or other Epic-related updates to assigned areas.
  • Participate in go-live activities, including being on site with the client and troubleshooting issues, answering questions, providing training, etc. for new implementations.
  • Collaborate with the implementation teams to guarantee a seamless handover to the post-go-live support team, ensuring comprehensive knowledge of project decisions, content, issues, and any pending optimization requests.
  • Track time spent on each customer and record effort in appropriate tools for resource management.
  • Use appropriate tools for documentation, communication, and collaboration as defined by VUMC policies and procedures.
  • Participate in an on-call rotation for incident and issue management.
Requirements
  • Bachelor's degree in a related field.
  • Five years of healthcare experience.
  • Experience with EHR implementation.
  • Valid driver's license.
Preferred Qualifications
  • Any certifications relating to healthcare software applications, technology infrastructure, and/or clinical specializations are an advantage.
  • Knowledge of Health System business processes and EHR solution.
  • Experience with EHR implementation, user readiness activities, and end-user training and support.
About Vanderbilt Health

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

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