Hotel Operations Manager

2 weeks ago

Macon, Georgia, United States Luminary Hotel & Co Full time
Job Title: Assistant General Manager

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Luminary Hotel & Co. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring a superior guest experience while optimizing operational efficiency and financial performance.

Key Responsibilities:
  • Oversee the day-to-day operations of all hotel departments, including front desk, housekeeping, food and beverage, maintenance, and events.
  • Lead, mentor, and train department heads and staff to ensure departments are adequately staffed and work to improve employee performance.
  • Manage the scheduling of staff across different departments to ensure adequate coverage, especially during peak times.
  • Handle operational issues, guest complaints, and emergencies promptly and effectively.
  • Ensure the highest standards of cleanliness, service, and maintenance are met in all guest-facing and back-of-house areas.
  • Assist in creating and monitoring the annual operating budget and control costs to achieve financial goals.
  • Work with the general manager and sales team to implement strategies to maximize room occupancy and average daily rate (ADR).
  • Monitor operational expenses such as labor, supplies, and utilities to ensure cost efficiency.
  • Help prepare financial reports, track expenses, and provide regular updates to the Regional General Manager regarding the hotel's financial performance.
Requirements:
  • 4-year degree from an accredited university in Business Administration, Hotel & Restaurant Management (preferred), or related major.
  • 5 years' experience in hotel operations management, sales and marketing, finance and accounting or related professional area.
  • Ability and willingness to work flexible hours including weekends, and late nights.
  • 2+ years' rooms background strongly preferred.
  • 3+ years' working proficiency in Microsoft Windows, Excel, Power Point, Outlook and Word.
  • Must be able to work with, understand and interpret financial information, hotel operations data, forecasting proficiency and balance sheet management.
  • Ability to communicate with owners, partners and corporate officers.
Benefits:
  • Full-time Associate Benefits: Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
  • Part-time Associate Benefits: All above-listed benefits, except for Medical Insurance and Holiday Pay

Luminary Hotel & Co is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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