Volunteer Engagement Coordinator

3 days ago

Tampa, Florida, United States All Hands and Hearts Smart Response, Inc. Full time
Job Title: Volunteer Relations Coordinator

Join All Hands and Hearts Smart Response, Inc. as a Volunteer Relations Coordinator and be part of a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief.

Job Summary

We are seeking a highly organized and detail-oriented Volunteer Relations Coordinator to manage and support volunteers while on program, promote peer-to-peer fundraising among the volunteer population, facilitate a positive, productive, and impactful volunteer experience, and oversee the base management team.

Key Responsibilities
  • Coordinate the arrival and departure schedule of individual volunteers and groups, conduct pre-arrival phone calls, answer volunteer inquiries, and communicate expected volunteer numbers to the field team.
  • Welcome new volunteers, ensuring they are settled and have completed all required paperwork.
  • Facilitate orientation sessions introducing the organization and program expectations.
  • Implement the volunteer engagement strategy in a positive and authentic way, organizing fundraising events and activities to motivate, empower, and inspire volunteers to meet the monthly fundraising targets.
  • Update tracking systems daily, including updating volunteer arrivals, departures, breaks in Salesforce, donation tracking, and personal fundraising pages.
  • Engage volunteers with the alumni network platform by posting program updates, responding to questions, and promoting the benefits of becoming an Alumni Network member.
  • Collect feedback surveys from volunteers as they depart and work with the Volunteer Coordination Manager and program team to review feedback.
  • Support with base operations such as procurement of food, medical, and base supplies when necessary.
Requirements
  • Education: High school diploma or equivalent required.
  • Related Experience: Previous experience working with All Hands and Hearts, or another disaster response organization, preferred.
  • Special Competencies/Certifications: Must have good written and oral communication skills. Must be confident working with Google Workspace, particularly Google Docs and Google Sheets, and Microsoft Office. Confident in Salesforce. Needs to be well organized and able to prioritize and manage multiple concurrent tasks. Strong leadership skills with a proactive approach to identifying and solving problems.
Working Conditions and Physical Demands
  • Constantly works in outdoor adverse weather conditions.
  • Frequently moves items weighing up to 40 lbs on the work site or on base.
  • Frequently operates a computer.
  • Must be able to remain in a stationary position.
  • Frequent travel.
  • Living in a communal environment.
  • High stress situations.
Compensation and Benefits
  • Typical starting salary is $14-$15, and up to $16 for highly qualified candidates who have previous experience in this role.
  • Room and board included.
  • Monthly R&R breaks.
  • Travel to and from program location.
  • Medical, vision, and dental insurance plans (US Employees).
  • Flex Spending Account (US Employees).
  • 401K with safe harbor match for U.S. staff (US Employees).

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.

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