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Customer Support Specialist

2 months ago

Quincy, Illinois, United States Archer Daniels Midland Company Full time
Job Description

Customer Support Specialist

Quincy, IL

ADM Animal Nutrition

We are seeking a highly skilled Customer Support Specialist to join our team at our Quincy, IL location. This is a Monday through Friday in-office role, 7 AM to 4 PM.

This position will coordinate efforts with sales, production, trucking, warehouse, inventory management, formulations, and quality assurance to meet customer needs and expectations. Key responsibilities include:

  • Providing exceptional customer service, including order taking, order entry, and processing, as well as handling initial customer complaints and product returns.
  • Coordinating with the sales team to execute, facilitate, research, and organize sales needs and requests.
  • Facilitating communication between the Formulations department and customers regarding changes to existing formulas and setting up new formulas for new/existing customers.
  • Working closely with production facilities to coordinate production, logistics, availability, and communicating as necessary to customers, sales, and other stakeholders.
  • Monitoring customer orders to predict market trends and communicate information to purchasing, pricing, and sales teams.

Requirements for this position include:

  • Bachelor's degree preferred, but not required. One or more years of experience in Customer Service and/or Sales Support.
  • Superior verbal and written communication, problem-solving, and organizational skills.
  • Demonstrated ability to handle multiple tasks and prioritize workloads.
  • Strong computer skills, preferably with Microsoft Office applications.
  • Extensive keyboard and telephone use, sitting for extended periods of time.

We encourage applicants who may not meet every requirement to apply, as we believe that diverse perspectives and experiences are essential to our success. ADM is an equal opportunity employer and welcomes applications from underrepresented groups.

Benefits and Perks

We offer a comprehensive total rewards package to enhance your well-being, including:

  • Physical wellness - medical/Rx, dental, vision, and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions, and cash balance plan.
  • Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs), and Colleague Giving Programs (ADM Cares).

Additional benefits include paid time off, adoption assistance, paid maternity and parental leave, tuition assistance, and company-sponsored training and development resources.