Universal Services Representative

2 weeks ago

Hattiesburg, Mississippi, United States Sunbelt Federal Credit Union Full time
Job Title: Universal Services Representative

Join Sunbelt Federal Credit Union as a Universal Services Representative and play a vital role in delivering exceptional member experiences. As a key member of our team, you will be responsible for performing a variety of member service functions with accuracy and in a timely manner.

Key Responsibilities:
  • Creates, maintains, and enhances member relationships, ensuring an exceptional member experience.
  • Maintains in-depth knowledge of Credit Union products, services, policies, and applicable regulations.
  • Effectively interviews members and potential members independently, presenting products and services in a positive, professional, and knowledgeable manner.
  • Opens new savings, checking, and money market accounts, verifying personal identification to prevent fraudulent activity.
  • Identifies needs, develops financial relationships, and consistently provides members with opportunities for appropriate loan and deposit products and services.
  • Maintains and balances a cash drawer, adhering to Credit Union policies and procedures.
  • Prepares and evaluates information reflecting the current credit worthiness of members and prepares consumer loans for underwriting approval.
  • Supports the credit union's mission, vision, strategic goals, quality initiatives, and service standards.
Requirements:
  • Fluency in English required.
  • Excellent customer service and interpersonal skills.
  • Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs.
  • Knowledge of, or the ability to quickly learn, banking software applications.
  • Working knowledge of Credit Union products, services, policies, and procedures.
  • Understanding of federal laws and regulations that govern financial institutions.
What We Offer:
  • Competitive salaries and a wide range of benefits, including medical, dental, and vision insurance.
  • 401(k) Retirement Plan with 100% match on the first 6% contributed by you and profit shares.
  • Paid Federal Holidays.
  • Employee Education Assistance Program (Tuition Reimbursement).
  • PTO (Paid time off).
  • Employee Assistance Program (EAP).

Sunbelt Federal Credit Union is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member experiences, we encourage you to apply for this exciting opportunity.

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