Guest Service Representative
4 weeks ago
We are seeking a highly skilled Guest Service Representative to join our team at LBA Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities- Greet and register guests, providing room assignments and maintaining guest privacy
- Promote and sell hotel services and amenities
- Foster repeat business by offering to take future reservations and providing recommendations for alternate same-brand products
- Identify and report potential sales leads and contacts through guest interaction
- Maintain accurate records and balance cash, check, and miscellaneous departments at shift end
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Previous experience in customer service, sales, or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Basic computer skills and knowledge of property management systems
This role requires standing, walking, and maintaining a friendly professional image for long periods. The ability to lift and carry 30 pounds, push or pull 60 pounds, and see and hear is also required.
What We OfferWe offer a competitive salary, comprehensive benefits package, and opportunities for advancement within our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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Guest Service Ambassador
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