Healthcare Laboratory Specialist

1 week ago

Durham, North Carolina, United States Duke Health Full time

At Duke Health, we are dedicated to providing compassionate care that transforms the lives of patients, their families, and the wider community. Join us to explore how we can advance health together.

About Duke University Health System Clinical Laboratories

Embrace your passion for care and innovation as a member of our cutting-edge Duke Health laboratories. Our laboratories are accredited by the College of American Pathologists and certified under the Clinical Laboratory Improvement Amendments. Our multidisciplinary team is devoted to addressing the unique and complex testing needs of Duke Health's diverse patient population by delivering timely and precise results, educating future laboratorians, scientists, and physicians, and pioneering the diagnostics of tomorrow.

General Overview

Conduct a range of routine and intricate technical tasks in laboratory testing to gather data essential for diagnosing and treating diseases. Responsibilities may vary based on the laboratory and typically include a combination of the following duties:

Key Responsibilities

  • Oversee, execute, and potentially supervise various routine and complex tests.
  • Perform additional related tasks as necessary.
  • Organize and schedule work for the team, ensuring equitable distribution of tests in clinical laboratories using standard techniques and equipment; handle specimens, utilize both manual and automated equipment for testing, and conduct and report analytical tests.
  • Operate sophisticated or computerized instruments.
  • Calibrate, maintain, adjust, and troubleshoot/repair instruments following standard operating procedures and expertise.
  • Manage the processing of patient samples or perform processing as required based on staffing levels, using appropriate identification methods and written protocols to guarantee quality material for testing.
  • Provide advanced problem-solving, troubleshooting, interpretation, and consultation, verifying specimen quality and test outcomes.
  • Communicate issues to relevant personnel.
  • Maintain an inventory of supplies and equipment.
  • May coordinate and conduct validation testing related to the development of new laboratory tests and techniques.
  • Review and prepare documentation and cases for laboratory inspections.
  • Facilitate participation in laboratory inspections and collaborate with inspectors.
  • Report any non-compliance issues to senior staff.
  • Conduct proficiency testing as required to ensure compliance with regulatory bodies.
  • Monitor quality control and assurance procedures to ensure adherence to internal and external regulations.
  • Maintain quality control programs.
  • Identify, respond to, and report issues as necessary.
  • Ensure remedial actions are documented when test systems deviate from established performance standards.
  • Confirm that patient results are not reported until corrective actions have been implemented and the test system is functioning correctly.
  • Review written procedures and policies for accuracy and submit changes to management.
  • Collaborate with management to initiate projects and develop action plans aimed at enhancing unit performance through Process Improvement (PI) initiatives.
  • Understand, comply with, and execute all necessary safety protocols.
  • Maintain compliance with safety training and report all safety incidents promptly.
  • Attend all laboratory meetings and safety training as required.
  • Comply with competency assessments for laboratory staff.
  • Train new personnel.
  • Serve as a resource and role model as per guidelines established by laboratory management.
  • Adhere to laboratory training programs.
  • Provide technical guidance and instruction to students, interns, residents, staff, and other employees.
  • May oversee workflow, assess staffing levels, and reassign tasks as needed.
  • Follow up to ensure work completion, utilizing behaviors that support the achievement of balanced scorecard targets and uphold Duke University Health System values.
  • Consistently collaborate and communicate effectively with colleagues to ensure efficient workflow.

Knowledge, Skills, and Abilities

Ability to make independent decisions on significant matters, free from immediate supervision, within the scope of responsibilities.

Level Characteristics

Advancement to this level is contingent upon successful completion of leadership activities within the Clinical Ladder, requiring annual maintenance. Within our clinical laboratories, we embrace Duke's mission, centering the patient in all we do. We achieve this by demonstrating behaviors that prioritize patient- and family-centered care and embodying values that foster a positive work culture. We expect every team member to commit to these values and hold each other accountable in a spirit of mutual respect and belonging.

Minimum Qualifications

Education

Bachelor's degree in Chemical, Physical, Biological, or Clinical Laboratory Science; or Medical Technology. Generalist certification is required for general labs, while generalist/specialty certification is necessary for specialty labs. Minimum educational or experience requirements may be adjusted on a case-by-case basis at the discretion of the Clinical Laboratory Improvement Amendment (CLIA) director, provided that minimal CLIA requirements are met by the employee for the tasks performed.

Experience

A minimum of five years of experience (including one year at Duke) with generalist/specialty certification.

Degrees, Licensures, Certifications

Generalist/Specialty Certification from a nationally recognized board/agency (required). Certification may vary depending on the laboratory. A Master's degree in Science may substitute for certification in the Biochemical Genetics Laboratory.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to cultivate a community built on collaboration, innovation, creativity, and belonging. Our collective success relies on the robust exchange of ideas—an exchange that flourishes best when the rich diversity of our perspectives, backgrounds, and experiences is embraced. To achieve this, it is essential that all community members feel secure and welcome, that individual contributions are respected, and that all voices are heard. Every member of our community has a responsibility to uphold these values.

Essential Physical Job Functions: Certain positions at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provisions for requests for reasonable accommodation will be provided by each hiring department.

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