Staff UX Researcher

4 weeks ago

San Francisco, California, United States Gusto Full time
About Gusto

Gusto is a modern, online people platform that empowers small businesses to take care of their teams. Our comprehensive suite of tools includes full-service payroll, health insurance, 401(k)s, expert HR, and team management solutions. With offices in Denver, San Francisco, and New York, we serve over 300,000 businesses nationwide.

Our Mission

We strive to create a world where work empowers a better life, starting right here at Gusto. Our commitment to building a collaborative and inclusive workplace drives our mission to deliver exceptional products and services.

About the Team

Our Product Design team is a cross-functional group of over 60 creative individuals who share a passion for designing experiences that make a difference. We work closely with Product, Engineering, Data, and Marketing teams to design, build, and ship experiences that delight our customers.

About the Opportunity

We are seeking a highly skilled Senior UX Researcher to join our team. As a key member of our research team, you will partner with Product Design, Content Design, Product Managers, Data Science, Legal, Marketing, and Engineering teams to drive strategic decisions and deliver exceptional products.

Key Responsibilities:

  • Develop a strategic research roadmap to identify and lead research to answer critical questions about our customers.
  • Synthesize and analyze data, developing actionable insights, outputs, and frameworks for short-term and long-term research needs.
  • Design compelling and digestible deliverables, focusing on storytelling and highlighting important insights for longevity.
  • Evaluate and experiment with new and emerging methods and technologies, identifying opportunities to incorporate them into our toolkit.
  • Collaborate with our Design Operations team to identify opportunities and processes for teams to partner on and shape Gusto's research practices.
  • Work closely with other research and user engagement functions to identify leading-edge customer behaviors, attitudes, expectations, and values.

Requirements:

  • 10+ years of experience owning and leading user research projects with demonstrated impact on outcomes.
  • Practical experience with a wide variety of qualitative and quantitative research methods, techniques for synthesis, and testing tools.
  • Demonstrated ability to make informed decisions about how and when to apply research methods based on a solid understanding of their benefits and tradeoffs.
  • Embraces and thrives in a fast-paced, changing, potentially ambiguous but highly dynamic culture.
  • Independent, proactive problem-solver who can adapt to changing priorities while staying in sync with multiple stakeholders.
  • Demonstrated ability to collaborate with other researchers, designers, product managers, product marketers, and engineers.
  • Open to trying new ways of working and teaching the broader organization how to integrate research into our daily activities.
  • Excellent communication, presentation, interpersonal, and analytical skills.

We offer a competitive compensation package with a strong emphasis on equity-based compensation. Our cash compensation range for this role is $139,000/yr to $199,000/yr in Denver and most remote locations, and $179,000/yr to $221,000/yr in San Francisco, Seattle, and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

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