UX Researcher II, General Intelligence

4 weeks ago

San Francisco, California, United States Amazon Full time
About the Role

Amazon is seeking a highly skilled UX Researcher II to join our General Intelligence team. As a UX Researcher, you will be responsible for driving a research strategy and implementing it to improve product experiences across Alexa's suite of AI products.

You will work closely with product and design teams to identify research topics and build a research roadmap. Your goal will be to create a deep understanding and empathy for our target customers through field research, surveys, personas, lab studies, and other methods.

Key responsibilities include:

  • Utilizing user research, product research, and design research methods to create a deep understanding of our target customers.
  • Working closely with product and design teams to identify research topics and build a research roadmap.
  • Creating research roadmaps that impact product lifecycles using a variety of appropriate techniques.
  • Developing metrics that appropriately reflect the user experience quality of a feature, product, or system.
  • Understanding different data types from different sources and performing quick but thorough data analysis to create insightful and actionable findings.
  • Communicating results and recommendations to design, business stakeholders, engineering, and marketing teams.

About the Team

Our team is committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We offer innovative benefit offerings and host annual and ongoing learning experiences.

Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree in HCDE, Experimental Psychology, Cognitive Psychology, Human Factors, or a similar field.
  • 5+ years of hands-on experience leading UX research projects with demonstrated impact.
  • 3+ years of end-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting).
  • Knowledge of the field of human-computer interaction, experimental design, observational and field methods, and data analysis.
  • Excellent communication, presentation, interpersonal, and analytical skills.
Preferred Qualifications

We are looking for candidates with:

  • MA/MS in experimental psychology, human computer interaction, anthropology, or a related discipline.
  • An available online portfolio demonstrating samples of deliverables (e.g., study plans, reports) and extraction of actionable insights from qualitative and quantitative data.
  • Experience with research process and research methods (e.g., survey design, personas, remote testing, lab studies, diary studies, concept testing, benchmarking, and other methods).
  • The ability to manage ambiguity, work autonomously, and multi-task in an agile environment.
  • AI, voice, or multi-modal research experience in a global context.
  • Demonstrated thought-leadership with a passion for translating data into action.

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