Help Desk Technical Support Specialist
1 week ago
We are seeking a highly skilled Help Desk Technical Support Specialist to join our team at HII's Mission Technologies Division. As a key member of our support team, you will be responsible for resolving technical issues and providing exceptional customer service to our clients.
Key Responsibilities- Resolve technical problems and answer queries by telephone or self-service ticket in support of computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- Escalate issues to product line specialists, application or system support specialists.
- Maintain and update records and tracking databases.
- Alert management to recurring problems and patterns of problems.
- AA or other 2-year technical degree in a related discipline and 1 year of related experience. HS + 3 years of related experience may be substituted for an AA degree.
- CompTIA Security+ or higher required.
- Clearance: Ability to obtain and maintain a SECRET security clearance.
- Microsoft Windows 10 certification.
- Active SECRET security clearance.
HII is a leading provider of defense technology solutions and naval shipbuilding services. Our team of over 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. We are committed to building a diverse and inclusive workforce and offer a range of benefits and opportunities for career growth.
We are an equal opportunity employer and welcome applications from qualified candidates. If you need a reasonable accommodation for any part of the employment process, please contact us at reasonableness@hii.com.
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