City of Philadelphia IT Services Representative

2 days ago


Philadelphia, Pennsylvania, United States City of Philadelphia Full time
About Us

The City of Philadelphia's Office of Innovation & Technology (OIT) is the central IT agency, headed by the Chief Information Officer. OIT oversees major information and communications technology initiatives, increasing the effectiveness of infrastructure services for businesses, residents, and visitors. The End-User Services unit develops, implements, and maintains IT Service Management functions, providing high-quality services in a customer-centric, cost-justified, and efficient way.Key Responsibilities

As a Technical Support Specialist, you will be responsible for:

  • Receiving incident and information request calls from customers, resolving or passing them to the most appropriate person
  • Maintaining open communication with customers throughout the issue resolution process
  • Prioritizing and escalating calls based on business impact
  • Resolving issues at tier 1 and assessing problems to pass to tier 2 and tier 3
Requirements

To succeed in this role, you should have:

  • A High School Diploma, GED, or equivalent
  • Knowledge of PC hardware and A+ certification
  • Minimum 1 year of experience in a Help Desk environment
Benefits

Join our team and enjoy these fantastic benefits:

  • Competitive salary up to $50,000
  • Comprehensive health coverage for employees and their eligible dependents
  • Paid vacation, sick leave, and holidays
  • Generous retirement savings options
  • Access to the Public Service Loan Forgiveness program
  • Free commutes on SEPTA public transportation
  • Tuition discounts and scholarships at local colleges and universities


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