Spa Concierge Team Member

2 weeks ago

Gainesville, Virginia, United States The Woodhouse Day Spa - Gainesville Full time
Job Description

We are seeking a highly skilled Spa Concierge to join our team at The Woodhouse Day Spa - Gainesville. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for every visitor.

Key Responsibilities:
  • Positive Attitude: Approach every interaction with warmth, a friendly demeanor, and a commitment to guest satisfaction.
  • Multi-Tasking: Manage multiple tasks simultaneously, including appointment scheduling, answering phones, and assisting guests, without compromising service quality.
  • Communication: Use professional and effective communication to interact with guests, team members, and management.
  • Customer Service: Create a welcoming and luxurious environment for all guests, ensuring their needs are met promptly and with a smile.
  • Problem Solving: Address guest concerns swiftly and diplomatically, turning challenges into positive experiences.
  • Organization: Maintain an organized and efficient front desk area, ensuring all guest information and spa materials are up-to-date.
  • Professional Appearance: Uphold the spa's standards for a polished and professional appearance at all times.
  • Professional Verbiage: Use polished and courteous language to enhance the guest experience.
  • Diplomacy: Handle sensitive situations with discretion and tact.
  • Flexibility: Adapt to varying shifts and responsibilities, including evenings and weekends.
  • Local Knowledge: Provide guests with information about the surrounding area, enhancing their overall experience.
  • Computer Knowledge: Utilize spa booking software, email, and other technology platforms efficiently.
  • Phone Etiquette: Answer calls promptly and professionally, managing bookings and inquiries with a friendly tone.
  • Attention to Detail: Ensure all details of guest bookings and preferences are accurately recorded and communicated.
  • Follow Strict Protocols: Adhere to company protocols and policies to maintain the highest standard of guest care and safety.
  • Reliability: Demonstrate a strong commitment to showing up on time and ready to deliver outstanding service.
  • Time Management: Manage time effectively, ensuring tasks are completed efficiently and without delay.
  • Reliable Transportation: Ensure dependable transportation to maintain punctuality and reliability.
  • Great Team Member: Collaborate with fellow team members to create a positive work environment and a smooth operation.
Qualifications:
  • Prior experience in a concierge, front desk, or customer service role, preferably in a spa or luxury hospitality setting.
  • Excellent verbal and written communication skills.
  • Proficiency in using booking software and basic computer applications.
  • Strong organizational skills and ability to prioritize tasks.
  • A passion for the wellness industry and a genuine desire to create a luxurious guest experience.
Why Work with Us:

The Woodhouse Day Spa - Gainesville offers a collaborative and supportive environment, where your dedication to guest satisfaction will be valued. With opportunities for growth and a beautiful setting, this role is perfect for those passionate about delivering exceptional service.

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