Banking Operations Specialist

1 day ago


Exton, Pennsylvania, United States PNC Financial Services Group Full time

PNC's greatest differentiator and competitive advantage is our people, who are united in delivering the best experience for our customers. We foster an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company's success.

This Banking Operations Specialist role will be based in Exton, PA at the Exton retail banking branch. As a key member of our Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology, and develop banking product referral opportunities through strong customer relationship skills.

Main responsibilities include delivering a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Process a variety of customer interactions, identifying banking opportunities during customer interactions and referring as appropriate. Engage with customers to connect them with PNC products that meet their needs, leveraging technology, tools, and resources. Apply product and procedural knowledge to solve customer problems.

Candidate requirements include being customer-focused, knowledgeable of values and practices that align customer needs and satisfaction as primary considerations. Assess and effectively manage risks associated with business objectives and activities, adhering to PNC's Enterprise Risk Management Framework.

We offer a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental, vision options, employee life insurance, 401(k) with PNC match, pension, and stock purchase plans. Back-up child/elder care, adoption, surrogacy, and doula reimbursement are also available. Education assistance programs, including select programs fully paid, and a robust wellness program with financial incentives.

The estimated salary for this position is $52,000 per year.



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