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Head of Ticket Sales Strategy

2 months ago

Arlington, Texas, United States XFL Properties LLC Full time
Job Overview

Position Title: Head of Ticket Sales Strategy
Reports To: Vice President, Team Business & Event Operations
Location: Remote with hybrid work options available

About XFL Properties LLC

XFL Properties LLC is a leading organization in the sports entertainment sector, formed through the collaboration of various industry leaders. We are committed to providing an exceptional experience for our fans and stakeholders.

Role Summary

The Head of Ticket Sales Strategy is responsible for steering the ticket sales division towards achieving annual sales objectives. This role involves overseeing, inspiring, and managing the ticket sales personnel while implementing effective sales strategies and ensuring high-quality customer service through the sale of various ticket packages.

Key Responsibilities

  • Direct the ticket sales team to meet individual and collective sales targets for all ticket offerings.
  • Recruit, onboard, and mentor sales and service personnel.
  • Foster a competitive and professional sales culture, leading productive team meetings and training sessions.
  • Monitor and report daily sales activities, including outreach and client interactions.
  • Generate accurate reports on sales performance and prospecting efforts utilizing CRM tools.
  • Provide actionable feedback on sales effectiveness and recommend improvements.
  • Act as the primary liaison for ticket sales at the league level.
  • Collaborate with marketing and sales leadership to enhance lead generation and streamline sales processes.
  • Manage personal sales efforts while guiding the team through effective execution of sales strategies.
  • Engage in networking opportunities at various events to promote ticket sales and establish new connections.
  • Handle incoming inquiries from potential clients regarding ticket sales.
  • Maintain relationships with clients to drive repeat business.
  • Surpass assigned sales goals across all ticket categories.
  • Deliver outstanding customer service while managing a diverse client portfolio.
  • Oversee game day activations to enhance fan experiences.
  • Recruit and manage part-time staff for event support and customer engagement.
  • Represent XFL Properties LLC with professionalism and integrity.

Qualifications

  • Bachelor's degree or equivalent experience is required.
  • A minimum of 4 years of sales experience is necessary.
  • At least 2 years of managerial experience is required.
  • Experience in premium or ticket sales within the sports and entertainment industry is essential.
  • Familiarity with customer service practices is required.
  • Proficiency in CRM systems is necessary; Salesforce experience is preferred.
  • Experience with ticketing platforms such as Ticketmaster or Archtics is required.
  • Proficient in Microsoft Office and Google Suite applications.

Skills and Attributes

  • Strong decision-making abilities and sound judgment.
  • Passion for serving others and enhancing customer experiences.
  • Ability to lead by example and foster a positive team environment.
  • Excellent communication skills, both verbal and written.
  • Outstanding customer service orientation.
  • Effective time management and prioritization skills.
  • Capability to identify and resolve issues while maintaining operational continuity.

Additional Information

  • This position requires flexibility in scheduling, including evenings and weekends.
  • Remote work options are available, with attendance at all games and events expected.
  • Minimal travel may be required.

Equal Opportunity Employment

XFL Properties LLC is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on any protected characteristic.