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Customer Experience Specialist

2 months ago

Millington, Tennessee, United States TJ Maxx Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at TJ Maxx. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a visually appealing store environment.

Key Responsibilities
  • Customer Service: Engage with customers, respond to their needs, and provide personalized recommendations to drive sales and increase customer satisfaction.
  • Merchandise Management: Maintain a thorough knowledge of our products, including current trends, styles, and inventory levels, to ensure accurate and efficient restocking and replenishment.
  • Visual Merchandising: Collaborate with the visual merchandising team to create visually appealing store displays and maintain a clean and organized store environment.
  • Operations: Adhere to all operational standards, including cash handling, inventory management, and loss prevention procedures.
  • Teamwork: Work collaboratively with colleagues to achieve sales goals, resolve customer complaints, and maintain a positive store culture.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers, colleagues, and management.
  • Customer Focus: Demonstrate a passion for delivering exceptional customer service and a commitment to understanding customer needs and preferences.
  • Flexibility: Be available to work a variety of shifts, including mornings, afternoons, evenings, and weekends, to meet the needs of the business.
  • Teamwork: Possess a positive and collaborative attitude, with a willingness to work effectively with colleagues to achieve sales goals and maintain a positive store culture.
What We Offer
  • Competitive Pay: Earn a competitive hourly wage, with opportunities for advancement and career growth.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
  • Opportunities for Advancement: Develop your skills and knowledge through ongoing training and development programs, with opportunities for advancement to leadership roles.