Implementation Specialist

4 weeks ago


Millington, Tennessee, United States CAMP Systems Full time
Job Summary: An Implementation Specialist at CAMP Systems works on an Agile team representing customer interests that adopt new software systems, ensuring the system meets the client's needs. This role involves assisting with the installation and customization of software as a service (SaaS) systems. Responsibilities include collecting data about company objectives, working with professional service specialists to review requirements, translating them into setting the configuration of the solution, providing quality assurance for the end-to-end solution, facilitating training sessions for company employees, and transitioning support to the technical support team. Depending on the size of the client company and the scope of the system implementation, you may work independently or with a team of implementation specialists.

Responsibilities:

* Transform business processes and requirements into configuration templates to support the workflows to meet customer operations.
* Collaborate with UX and Marketing to support customer branding and go-to-market material.
* Work with Technical Services to evaluate and correct issues related to SaaS setup.
* Engage client sponsors to sign off on user acceptance of the configuration.
* Assist in research and engage potential partners to provide seamless integration to bring additional value services to the e-commerce solutions, such as payment providers, tax module providers, etc.
* Perform final quality assurance before customer training and transition to production.
* Develop documentation and automation for continuous improvement and streamlining of the deployment cycle.
* Brainstorm, ideate, and iterate as needed with both product teams and professional services teams.
* Be a passionate advocate for the user.

Requirements:

* Bachelor's Degree.
* Strong communication and organizational skills.
* 3 years of relevant, demonstrated experience working as a key representative engaging client interaction in a sales or support role.
* Experience working in an Agile environment preferred.
* Demonstrated ability to understand complex ideas, break them down into smaller, sequential plans, while understanding interdependencies to deliver solutions.
* Uses solutions-based thinking in problem-solving, asking probing questions, and looking for underlying issues.
* E-commerce experience preferred.

About CAMP Systems:

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a SaaS plus model, and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world.

CAMP's Commitment to Diversity:

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Reasonable Accommodation:

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hrcampsystems.com.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status. EOE

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