Customer Support Specialist
4 weeks ago
About the Role:
As a Customer Support Specialist at ABB, you will be the first point of contact for our customers, providing internal and external customer support. Your role will involve delivering effective solutions to customers with order-related queries, recommending appropriate solutions for customer requests, and initiating customer feedback loops. You will also be responsible for monitoring the status of orders, ensuring that inquiries are resolved, and providing a positive customer experience.
Responsibilities:
- Delivering effective solutions to customers with order-related queries
- Recommending appropriate solutions for customer requests
- Initiating customer feedback loops
- Monitoring the status of orders
Requirements:
- High School Diploma required, BBA preferred in Customer Operations
- 3 years of experience in customer service, preferably in the electrical industry
- Demonstrated ability to be an effective communicator (written and oral)
- Agile and proactive approach, with a demonstrated ability to take ownership of customer issues
- Knowledge of principles and practices in customer service
- Knowledge of SAP Torque, Sales Force .com, and Microsoft software
About ABB:
ABB Installation Products Division helps manage the connection, protection, and distribution of electrical power from source to socket. Our products are engineered to provide ease of installation and perform in demanding and harsh conditions, ensuring safety and continuous operation for utilities, businesses, and people around the world.
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