Healthcare Community Liaison

3 weeks ago

Toluca Terrace CA USA, United States UnitedHealth Group Full time
Optum West: Redefining Healthcare

At Optum West, we're reimagining healthcare with a focus on health equity, affordability, quality, and convenience. Our mission is to help people live healthier lives and make the health system work better for everyone.

Job Summary:

We're seeking a skilled Patient Relations Liaison (PRL) to collaborate with our site leadership, growth, retention, and marketing teams to identify opportunities and develop growth and retention initiatives. As a PRL, you'll focus on converting FFS and working beneficiary conversions into Medicare managed care plans, serving as the on-site point of contact for prospective and existing patients, and supporting external partners.

Key Responsibilities:
  • Exhibit superior customer service skills, consistently demonstrating Optum's commitment to quality, care, and concern with each internal and external customer.
  • Implement growth and retention strategies related to AEP/OEP/SEP, age-ins, and FFS conversions to managed care plans.
  • Manage and conduct prioritized outreach, tracking outcomes related to AEP/OEP/SEP, age-ins, FFS conversion to managed care plans, and working beneficiaries.
  • Coordinate with front office and care teams to drive completion of new patient orientations, Medicare surveys, and awareness of services.
  • Execute new patient onboarding, providing comprehensive explanations of benefits, forms, and guidelines.
  • Coordinate service recovery activities at the site with Supervisor, Patient Relations, and site management.
  • Leverage data analytics and available reporting to track progress against pre-defined growth and retention KPIs.
  • Drive new provider onboarding, transition action plan(s), and membership retention efforts from marketing and membership growth perspectives.
  • Provide detailed feedback to growth team and PRL Supervisor on broker engagement and performance, making recommendations for improvement.
  • Document consistently detailed outcomes of patient outreach and growth and retention events in CRM or other relevant systems.
  • Implement best practices related to patient experience and partner with site teams to implement processes to maximize patient retention.
  • Conduct patient outreach for new, termed, and transitioned patients.
  • Support provider transition action plan and membership retention efforts.
  • Coordinate patient retention efforts related to M&A activities.
  • Provide support, including training on Medicare Madness, in-clinic processes for AEP, SEP, and FFS conversion, and site-specific initiatives that impact site operations teams.
  • Partner with growth team and Supervisor, Patient Relations to plan and organize retention events, such as thank you events for patients and caregivers, provider transition, open house, meet and greets, 'Refer a Friend' classes, etc.
  • Partner with marketing and growth teams to plan external marketing events and represent the organization at those events as needed.
  • Partner with the Growth team to identify growth opportunities and maintain relationships with Agencies/Agents, Health Plans, and community organizations to reach growth targets.
  • Use, protect, and disclose Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Perform additional duties as assigned.
Requirements:
  • High school diploma or equivalent.
  • 1+ years of experience in a healthcare setting.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
  • Excellent communication and customer service skills.
Preferred Qualifications:
  • Managed care and/or ambulatory care experience.
  • Experience in a quota-driven sales/marketing function.
  • Customer service experience.
  • Health Plans experience.
  • Bilingual in English and Spanish.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  • Healthcare Innovator

    3 weeks ago

    Toluca Terrace, CA , USA, United States UnitedHealth Group Full time

    Transforming Healthcare TogetherAt UnitedHealth Group, we're redefining healthcare with a focus on health equity, affordability, quality, and convenience. As a Patient Relations Liaison, you'll play a vital role in helping us achieve our mission of making the health system work better for everyone.Key Responsibilities:Collaborate with site leadership,...

  • Community Resource Liaison

    3 weeks ago

    Tampa, FL , USA, United States HealthCare Support Full time

    Community Resource Coordinator - FieldHealthCare Support is seeking a Community Resource Coordinator to fill an opening with a leading not-for-profit Medi-Cal and Medicare Health Plan in Tampa, Florida.Daily Responsibilities:Tailor efforts to key deliverables for the pilot, leveraging best practices and direct feedback on program experience.Utilize a...

  • Hospice Community Liaison

    3 weeks ago

    Morristown, NJ , USA, United States BAYADA Home Health Care Full time

    Join Our Team as a Hospice Community LiaisonBAYADA Home Health Care is a leading home health care company seeking an experienced professional to join our team as a Hospice Community Liaison. As a key member of our team, you will be responsible for developing and managing relationships with referral sources in the community to promote BAYADA Hospice services...

  • Hospice Community Liaison

    3 weeks ago

    Morristown, NJ , USA, United States BAYADA Home Health Care Full time

    Join Our Team as a Hospice Community LiaisonBAYADA Home Health Care is a leading home health care company seeking an experienced professional to join our team as a Hospice Community Liaison. As a key member of our team, you will be responsible for developing and managing relationships with referral sources in the community to promote BAYADA Hospice services...

  • Clinical Liaison

    2 weeks ago

    Anaheim, CA, United States Providence Service Full time

    Job SummaryThe Clinical Liaison position at Providence Service is a critical role that involves creating and maintaining positive customer relationships to increase referrals for our healthcare services. This position requires strong communication and interpersonal skills to work with discharge planners, facility staff, physicians, and individuals to assess...

  • Medical Liaison

    3 weeks ago

    Canoga Park, CA , USA, United States Regal Medical Group Full time

    Job Title: Member LiaisonRegal Medical Group is seeking a highly skilled Member Liaison to join our team. As a key member of our patient experience team, you will play a vital role in ensuring our patients receive exceptional care and support.Key Responsibilities:Assist patients in navigating our healthcare system, providing education and support to ensure a...

  • Family Practice Physician with OB Experience

    2 months ago

    Toluca Terrace, CA , USA, United States Provider Healthcare Full time

    Job Title: Family Practice Physician with OB ExperienceJob Summary:Provider Healthcare is seeking a highly skilled Family Practice Physician with OB experience to join our team. As a Family Practice Physician with Obstetrics and Gynecology skills, you will be responsible for providing high-quality patient care and managing a wide range of medical...

  • Family Medicine Physician

    4 weeks ago

    Toluca Terrace, CA , USA, United States Provider Healthcare Full time

    **Provider Healthcare** is seeking a highly skilled and dedicated **Family Medicine Physician** to join our team in North Hollywood, California.As a **Family Medicine Physician**, you will be responsible for providing high-quality patient care, conducting routine check-ups, and managing chronic conditions. You will also have the opportunity to work with our...

  • Member Liaison

    2 weeks ago

    Canoga Park, CA , USA, United States Regal Medical Group Full time

    Job SummaryWe are seeking a highly skilled and compassionate Member Liaison to join our team at Regal Medical Group. As a key member of our patient experience team, you will play a vital role in ensuring our patients receive exceptional care and support.Key ResponsibilitiesAssist patients with navigating our medical group practice and selecting the right...

  • Member Liaison

    3 weeks ago

    Canoga Park, CA , USA, United States Regal Medical Group Full time

    Job SummaryWe are seeking a highly skilled and compassionate Member Liaison to join our team at Regal Medical Group. As a key member of our patient experience team, you will play a vital role in ensuring our patients receive exceptional care and support.Key ResponsibilitiesMember Outreach: Develop and implement effective strategies to engage with patients,...

  • Clinical Liaison

    3 weeks ago

    Johnston, RI , USA, United States HealthSouth Full time

    Rehabilitation Liaison OpportunityWe are seeking a skilled Rehabilitation Liaison to join our team at Encompass Health. As a key member of our post-acute care team, you will play a vital role in developing census and building referral relationships within an assigned geographic territory.Key Responsibilities:Develop census as defined by targeted goals of the...

  • Internal Medicine Physician Opportunity

    3 weeks ago

    Toluca Terrace, CA , USA, United States Aya Locums Full time

    Job Summary:We are seeking a skilled Internal Medicine Physician to join our team at a community hospital. The ideal candidate will have a strong passion for delivering high-quality patient care in an outpatient setting.Shift Details:Monday through Friday, 8-hour shifts.Schedule:Full-time position with a regular schedule.Work Details:22 patients per day, all...

  • Physician

    3 weeks ago

    Toluca Terrace, CA , USA, United States Permanente Medicine Full time

    About the OpportunityWe are seeking a highly skilled and dedicated Physician to join our team at Southern California Permanente Medical Group (SCPMG). As a Medical Doctor with expertise in Internal Medicine, you will have the opportunity to provide exceptional care to our patients and be part of a collaborative and dynamic team.ResponsibilitiesProvide...

  • Hospital Liaison Coordinator

    3 weeks ago

    Macomb, MI , USA, United States The Orchards of Michigan Full time

    Job Title: Hospital LiaisonThe Hospital Liaison is a critical role that requires strong communication and coordination skills to ensure seamless transitions of care for patients. As a Hospital Liaison, you will be responsible for building and maintaining relationships with hospital discharge planners, referral sources, and other healthcare professionals to...

  • Community Liaison

    1 month ago

    Morristown, NJ , USA, United States Regus Management Group LLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused Community Associate to join our team at Regus Management Group LLC. As a Community Associate, you will play a vital role in ensuring the smooth operation of our workspace and providing exceptional service to our customers.Key ResponsibilitiesManage multiple tasks and priorities to deliver...

  • Family Medicine Physician

    4 weeks ago

    Toluca Terrace, CA , USA, United States DocStar Medical Partners Full time

    Family Practice Physician OpportunityDocStar Medical Partners is seeking a skilled Family Practice Physician to join our team in North Hollywood, California.About the Role:Provide high-quality patient care in a fast-paced family medicine setting.Collaborate with our experienced team to deliver exceptional patient outcomes.Participate in ongoing education and...

  • Community Liaison

    3 weeks ago

    Pittsburgh, PA , USA, United States Regus Management Group LLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused Community Associate to join our team at Regus Management Group LLC. As a Community Associate, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide top-notch customer service and...

  • Community Liaison

    3 weeks ago

    Pittsburgh, PA , USA, United States Regus Management Group LLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused Community Associate to join our team at Regus Management Group LLC. As a Community Associate, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide top-notch customer service and...

  • Community Liaison

    3 weeks ago

    Pittsburgh, PA , USA, United States Regus Management Group LLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused Community Associate to join our team at Regus Management Group LLC. As a key member of our center team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesProvide proactive and personalized support to...

  • Community Liaison

    3 weeks ago

    Tacoma, WA , USA, United States American Property Management Full time

    Community Consultant (Leasing Agent) Job DescriptionAt American Property Management, we are seeking a highly skilled Community Consultant (Leasing Agent) to join our team. As a key member of our community, you will be responsible for providing exceptional customer service and ensuring a positive experience for our residents.Key Responsibilities:Tour units...