Business Intelligence Analyst

1 month ago

Austin, Texas, United States Amazon Full time
About the Role

The Americas Quality team at Amazon is undergoing a transformational stage, redefining what world-class quality means for our Amazon Stores Customer Service (ASCS) customers. We're taking a no-limits approach to strategy, spanning across our organization and beyond.

Key Responsibilities
  • Provide data management processes, including accessing raw data feeds, building queries and macros, writing VBA code, organizing data, and designing reports that present status-at-a-glance visualization for business performance.
  • Retrieve and analyze large sets of data using Excel, SQL, and other data management systems.
  • Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
  • Take ownership of reporting processes to ensure accuracy and timeliness, with a high degree of customer focus in resolving data discrepancies.
  • Build and manage related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
  • Monitor existing metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities.
  • Support cross-functional teams on the day-to-day execution of existing program implementation.
  • Generate complex queries to dive deep on process issues.
  • Innovate to improve customer experience.
About the Team

The Americas Quality team is a dynamic and innovative group, committed to delivering exceptional quality and customer experience. We're looking for a talented Business Analyst to join our team and contribute to our mission.

Requirements
  • Bachelor's degree
  • 5+ years of Excel or Tableau experience
  • 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI
  • Experience defining requirements and using data and metrics to draw business insights
  • Experience making business recommendations and influencing stakeholders
  • Preferred qualifications: MBA, understanding of data warehousing and data modeling, fluency in a modeling language such as Python or R, experience with one or more statistical modeling languages/toolboxes
What We Offer

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Compensation

The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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