Patient Access Coordinator
4 weeks ago
Job Summary:
We are seeking a highly skilled Patient Access Representative to join our team at the Oklahoma Medical Research Foundation. The successful candidate will be responsible for providing exceptional patient care and administrative support in our Rheumatology Research Center of Excellence.
Key Responsibilities:
- Open and close the clinic, ensuring a smooth and efficient workflow.
- Answer and route incoming calls, responding to inquiries and requests for information in a professional and courteous manner.
- Greet patients and other individuals with clinic business, directing them to various areas as needed.
- Ensure the cleanliness and organization of the waiting room, maintaining a welcoming environment for patients.
- Enter patient information into our system, updating established patient accounts as necessary.
- Maintain patient charts and medical records, ensuring completion of all necessary forms and documents.
- Utilize online programs to verify insurance eligibility and benefits, documenting findings on patient accounts.
- Collect copayments, communicating with patients regarding outstanding balances and making payment arrangements as needed.
- Log cash collected, generate receipts, and maintain balanced cash at all times.
- Perform other related duties as directed, contributing to the overall function of this position.
Requirements:
- High school diploma or equivalent experience.
- Excellent written and verbal communication skills, with a strong focus on customer service.
- Proficiency in EMR scheduling and registration, particularly EPIC.
- Ability to prioritize tasks, meet deadlines, and work independently in a fast-paced environment.
About Us:
The Oklahoma Medical Research Foundation is a leading biomedical research institute dedicated to understanding and developing more effective treatments for human diseases. We offer a dynamic and flourishing work environment, with a commitment to diversity, equity, and inclusion.
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