Late Stage Debt Recovery Expert

6 days ago


Charlottesville, Virginia, United States Massanutten Full time
Debt Recovery Specialist

We have an exciting opportunity for a highly skilled Debt Recovery Specialist to join our team at Massanutten Resort. As an Experienced Late Stage Collector, you will be responsible for negotiating settlements and payment arrangements with clients, while maintaining a professional and empathetic demeanor. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Proactive Communication: Regularly engage with clients through professional and empathetic calls and emails, ensuring a consistent and constructive dialogue.
  • Effective Negotiation: Skillfully negotiate settlements and payment arrangements, aiming to exceed departmental targets while maintaining client dignity.
  • Advanced Skip Tracing: Utilize innovative techniques to successfully locate and engage with elusive debtors.
  • Strategic Account Management: Efficiently prioritize accounts, focusing on urgency and recovery potential, to meet critical deadlines and maximize results.
  • Legal Acumen: Conduct thorough legal research to inform and enhance collection strategies.
  • Diligent Record-Keeping: Maintain precise and current records of client interactions and collection milestones.
  • Regulatory Adherence: Commit to strict compliance with all relevant collection laws and regulations, and contribute to accurate reporting on collection activities and outcomes.
  • Versatility: Adapt to a range of additional tasks, demonstrating your flexibility in a fast-paced, evolving environment.

Estimated Salary: $37,500 annually + performance-driven incentives. Our comprehensive benefits package includes health, dental, and vision coverage, as well as an ESOP plan with generous annual company contributions. We offer ample opportunities for professional growth and career progression in a workplace culture that values ethics, support, and teamwork.

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