Genesys Solutions Architect
22 hours ago
Duration: Long Term
Location: Remote or Hybrid
Interview: Telephonic & F2F/Skype
Description:We are seeking a highly skilled Genesys Engineer to join our team at Techno-Comp, Inc. The ideal candidate will have extensive experience in designing, administering, and supporting call center environments running on CISCO UCCM and Genesys.
Key Responsibilities:
- Provide support for highly demanding client environments using Genesys, Cisco, and Aspect systems.
- Oversee the functionality of the solution in its entirety, ensuring seamless integration and interoperability.
- Delve into customer environments to document and provide supporting functionalities, including escalation and intervention for issues relating to call center functionality.
- Contribute to ongoing service improvement efforts by identifying and establishing new processes and solutions for improved efficiencies and capabilities.
Desired Skills:
- Extensive knowledge of call center environments and voice portal routing with specific knowledge and experience with Genesys call center applications.
- Designing, administrating, and supporting call center environments running on CISCO UCCM and Genesys.
- Bachelor's degree in Computer Science, Computer Engineering, or other computer-related disciplines.
- 5+ years of working experience in Enterprise Genesys environment, CCNP or CCNA, and call center-related professional certifications.
About Us:
Techno-Comp, Inc. is a leading provider of technology solutions. We are committed to delivering exceptional service and support to our clients.
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