Genesys Solutions Architect

22 hours ago


Cary, North Carolina, United States Techno-Comp, Inc. Full time
Job Title: Genesys Engineer

Duration: Long Term

Location: Remote or Hybrid

Interview: Telephonic & F2F/Skype

Description:

We are seeking a highly skilled Genesys Engineer to join our team at Techno-Comp, Inc. The ideal candidate will have extensive experience in designing, administering, and supporting call center environments running on CISCO UCCM and Genesys.

Key Responsibilities:

  • Provide support for highly demanding client environments using Genesys, Cisco, and Aspect systems.
  • Oversee the functionality of the solution in its entirety, ensuring seamless integration and interoperability.
  • Delve into customer environments to document and provide supporting functionalities, including escalation and intervention for issues relating to call center functionality.
  • Contribute to ongoing service improvement efforts by identifying and establishing new processes and solutions for improved efficiencies and capabilities.

Desired Skills:

  • Extensive knowledge of call center environments and voice portal routing with specific knowledge and experience with Genesys call center applications.
  • Designing, administrating, and supporting call center environments running on CISCO UCCM and Genesys.
  • Bachelor's degree in Computer Science, Computer Engineering, or other computer-related disciplines.
  • 5+ years of working experience in Enterprise Genesys environment, CCNP or CCNA, and call center-related professional certifications.

About Us:

Techno-Comp, Inc. is a leading provider of technology solutions. We are committed to delivering exceptional service and support to our clients.



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