Retail Sales Associate Part Time
1 week ago
As a Retail Sales Associate Part Time at BJ's Wholesale Club, you will be responsible for executing acquisition, renewal, and upgrade of membership programs, as well as providing excellent customer service to members. You will also be responsible for handling merchandise returns, exchanges, and pick-ups, and resolving member concerns in a courteous and timely manner.
Key Responsibilities- Drive and promote the BJ's value proposition regarding acquisition, retention, and membership perks.
- Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
- Deliver superior customer service to members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups.
- Resolve member concerns in a courteous and timely manner, escalating issues to PIC and MOD when necessary.
- Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
- Prior front-line/customer service or previous sales experience preferred.
- Results-driven with proven success in goal achievement.
- Basic math skills preferred.
- Computer proficiency preferred.
The majority of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
CompensationThe pay range for this position is starting from $15.50. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.
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