Senior Relationship Banker

3 days ago

Waterbury, Connecticut, United States Webster Bank Full time

About Webster Bank

Webster Bank is a leading commercial bank that has been serving its clients and communities since 1935. Our focus is on putting people first and helping individuals, families, businesses, and our colleagues achieve their financial goals.

Our Values

At Webster Bank, we are guided by our core values of Integrity, Collaboration, Accountability, Agility, Respect, and Excellence. These values set us apart as a bank and as an employer.

Job Summary

We are seeking a Senior Relationship Banker to join our team. This role is responsible for achieving sales, service, and operation goals for the Banking Center, based on Webster's Strategic Guidelines. The successful candidate will assume responsibility for the branch in the Banking Center Manager's absence and work with existing clients and prospects to deepen the share of wallet and increase market share.

Key Responsibilities

  • Assist Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
  • Assume responsibility for the banking center in the Manager's absence and ensure exceptional client experience.
  • Expected to achieve/exceed individual sales, service, and operations targets.
  • Respond to customers' needs by processing routine banking transactions accurately and prepare and compile client application/information to open accounts.
  • Build COI's by networking and prospecting to propagate the Webster brand and create value.
  • Successfully use lead management tools and resources to document activities, e.g., Salesforce.
  • Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center's growth and profitability objectives.
  • Assist with the completion of required audits and operational standards.
  • Ensure compliance with Federal and State laws as well as bank policies and procedures. Meet/exceed branch evaluation requirements.
  • Provide mentorship and guidance to colleagues to adhere to sales and service process by demonstrating leadership skills and modeling the way.

Requirements

  • High School diploma or GED required; college preferred.
  • 3-5 years customer sales/service experience with 1-2 years supervisory experience. Demonstrated success in leading, coaching, and motivating.
  • Working knowledge of all products and services.
  • Keeps current with all systems used for branch transaction processing.
  • Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
  • Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays, and extended hours. Travel may be required to alternate Banking Centers.

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