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Customer Banking Specialist

2 months ago

Waterbury, Connecticut, United States TD Bank N.A Full time

Business Division:
Personal & Commercial Banking

Location:
United States of America

Hours: 40

Compensation Details:
$28.25 USD

Position Overview:


The Customer Banking Specialist serves as a vital connection to our clients, embodying TD's commitment to excellence by leveraging financial knowledge and offering tailored guidance to assist clients with their banking requirements.

This position plays a key role in achieving organizational goals by recognizing suitable TD offerings that empower clients to meet their financial aspirations and enhance their engagement with TD.


Role Responsibilities:


Demonstrates proficiency in the array of products, services, and standard transactions to uncover opportunities for educating clients about banking offerings or directing them to the right team members or internal partners, all while ensuring a superior client experience.

Requires a comprehensive understanding of the complete suite of products, services, and processes within the business area, characterized by low to moderate complexity/risk.

Recommends products based on client needs and emphasizes features and benefits that ultimately assist clients during challenging times, save resources, and surpass their expectations.

Utilizes Customer Relationship Management tools to proactively engage in client evaluations, identify solutions, and lead targeted outreach sales initiatives.

Assesses issues, errors, and challenges based on established practices and procedures.
Communicates complex information clearly within the team.
Builds collaborative relationships with clients and associated teams.
Requires full proficiency developed through job-related training to perform a variety of tasks.
Engages in client outreach, service, and advisory activities to fulfill our commitment to exceptional service.
Participates in discussions with clients regarding loan products and facilitates the application process.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Qualifications:
High School Diploma or GED.
1+ years of relevant experience required.
Teller experience (Preferred).
Cross-trained to handle client transactions.
Exceptional Customer Service skills.
Strong organizational abilities to manage multiple tasks in a dynamic environment.
Excellent communication skills with the capacity to be concise, clear, and consistent.
Demonstrated ability to prioritize and schedule work effectively.
Ability to work independently and meet deadlines.
Sound judgment in decision-making and effective problem-solving skills.
Proficient in Microsoft Office.
Notary License (Preferred).

Client Responsibilities:
Delivers an Exceptional Experience by assisting clients, fostering relationships, and providing service and advice to TD clients.
Understands and supports the Bank's Client Service Strategy; Delivers comprehensive advice clients expect.
Acts as a client advocate in providing resolutions, proactive tips, and insights on saving time and resources.
Consistently demonstrates behaviors that contribute to an exceptional client experience that is authentically human.

Establishes and nurtures client relationships by consistently showcasing product knowledge, actively listening to client needs, and engaging in additional dialogue to identify further requirements.

Utilizes customer relationship management tools to gather insights for deeper understanding.
Leads lobby activities by managing client flow, warmly welcoming, discovering initial needs, and guiding clients appropriately.
Understands client preferences in banking and educates clients on self-service options that align with their needs.
May serve as a point of escalation for client inquiries or concerns.
May perform various (teller) transactions while monitoring fraud prevention and adhering to established operational policies and procedures.
Considers the implications of decisions on the well-being of TD, its clients, and stakeholders.
Provides the highest level of service when interacting with internal partners, vendors, or clients.
Enhances client financial confidence by sharing financial insights to help clients achieve and exceed their financial objectives.
Acts as a brand ambassador both internally and externally.
Champions client service initiatives; supporting clients through challenging situations.
Recognizes transaction needs of clients and educates them on self-service channels, including digital options.
Brings authenticity to each banking interaction, personalizing every transaction.
Delivers comprehensive advice to clients by providing information and tools for effective financial management.

Organizational Responsibilities:
Promotes the full range of products, sales, services, and banking capabilities.
Understands and applies operational policies and procedures.
Supports the timely and accurate completion of business processes and procedures.
Escalates non-standard or high-risk transactions/activities as necessary.
Ensures documentation is accurate and reflects client/business intentions.
Ensures necessary due diligence to support the accuracy of all client transactions/activities.
Knowledgeable of and complies with Bank Code of Conduct.
Contributes to business objectives for Operational Excellence.
Executes with excellence by adhering to all risk and control policies/procedures.

Team Responsibilities:
Actively participates as a member of the team, fostering a positive work environment.
Supports the team by enhancing knowledge/expertise and engaging in knowledge transfer.
Participates in personal performance management and development activities.
Keeps others informed about the status/progress of projects.
Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function.
Utilizes feedback through coaching sessions to demonstrate improved performance.
Establishes relationships with partner bankers for effective referrals.
Contributes to a positive work environment by aligning with TD Model, Brand, and Culture.
Collaborates with team members to contribute to the team's success.
Seeks opportunities to enhance work delivery with high attention to quality standards.
Takes ownership of personal career and aspirations.
Positively embraces change.
Adheres to and participates in TD's Shared Commitments and code of conduct expectations.
Engaged in advancing and sustaining a unique, inclusive culture.

Compliance Information:


This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act.

Must be eligible for employment with a covered financial institution.
Must be eligible for registration as a registered mortgage loan originator with the NMLS.
Satisfactory results on a criminal background check and credit report check are required.

Physical Requirements:
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Never
Climbing – Never
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing, and comprehending instructions – Continuous
Adding, subtracting, multiplying, and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

About Us:


TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the globe.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.


Our Total Rewards Package:


Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.


Additional Information:
We're delighted that you're considering building a career with TD.

Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.


Accommodation:


If you are an applicant with a disability and need accommodations to complete the application process, please reach out to our Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Our Values:


At TD, we're guided by our purpose to enrich the lives of our customers, communities, and colleagues, and share a set of values that shape our culture and guide our behavior.


Our Commitment to Diversity, Equity, and Inclusion:

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

Helping to Make an Impact in Communities – TD Ready Commitment:
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

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