Help Desk Technician
4 weeks ago
As a Help Desk Technician I with General Dynamics Information Technology (GDIT), you will play a critical role in providing technical support and troubleshooting to voice and AV systems, hardware, and software. This position requires a strong understanding of audiovisual equipment, customer service, and technical support principles.
Key Responsibilities
• Provide technical support and troubleshooting to voice and AV systems, hardware, and software
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Collaborate with internal teams to resolve complex technical issues
• Participate in special projects as required
Requirements
• 1+ years of related customer support, call center or help desk experience
• High School Diploma or GED required, Associates Degree preferred
• ITIL Foundation Certified (Preferred)
• HDI CSR Certified (Preferred)
• Must be able to obtain/retain an FAA PIV badge (Mandatory)
About GDIT
GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
Why Join GDIT?
At GDIT, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
Equal Opportunity Employer
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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