Member Experience Associate

3 days ago


Auburn, California, United States AAA Northern California, Nevada and Utah Insurance Exchange Full time

At AAA Northern California, Nevada and Utah Insurance Exchange, we're committed to delivering exceptional service to our members. We're seeking a talented Member Experience Associate to join our team

This role is primarily responsible for providing outstanding service and value to our members through genuine care, personal service, and meeting their needs and expectations. As a Member Experience Associate, you'll have the opportunity to become an expert on multiple product lines, services, and learn how to use custom software applications.

We're looking for someone who possesses strong customer service orientation, active listening skills, and the ability to work in a fast-paced office environment. If you're motivated, enthusiastic, and enjoy helping others, this could be the perfect opportunity for you

What You'll Do:

  • Perform fundamental customer interactions that include member services and product sales.
  • Promote AAA products and services to members to achieve individual and branch goals.
  • Understand and anticipate member needs, identify, and recommend relevant solutions from AAA to satisfy unmet needs.

What We Offer:

  • A competitive hourly base rate of $23.00-$26.95, depending on location.
  • An incentive plan that includes commissions, with most employees earning between $270-$3,500 annually.
  • A collaborative environment where you can grow and develop your skills.
  • A range of benefits, including medical, dental, vision, wellness programs, and more.
  • The opportunity to make a real difference in the lives of our members.

About Us:

AAA Northern California, Nevada and Utah Insurance Exchange is a leading provider of insurance and financial services. We're dedicated to helping our members outsmart life's roadblocks and achieve their goals. Join us and become part of a team that's passionate about making a difference



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