Customer Service Representative II

6 days ago

Forest Park, Georgia, United States McLane Company Full time
About the Role

We are seeking a highly skilled Customer Service Representative II to join our team at McLane Company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Monitor customer reporting and communicate critical issues to ensure timely resolution.
  • Research and respond to customer inquiries in a professional and courteous manner.
  • Maintain accurate and up-to-date customer files to ensure seamless communication.
  • Manage customer requests for assistance, information, and issue resolution in a timely and efficient manner.
  • Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
  • Maintain regular communication with decision-makers within customer organizations to ensure effective issue resolution.
  • Train customers on various business applications to maximize company value to the organization.
  • Analyze and respond to various customer requests involving store-level and group-level information.
  • Respond to various customer requests and needs in a timely and professional manner.
  • Answer inquiries by phone, email, and internet response in a courteous and professional manner.
Requirements
  • High School Diploma or equivalent required.
  • 2 or more years of customer service experience preferred.
  • Ability to type 45 wpm and perform 10-key by touch.
  • Strong verbal and written communication skills, and organization and planning skills.
  • Knowledge and experience with all Microsoft Office applications.
  • Ability to prioritize pending tasks in a logical manner.
  • Ability to learn quickly, retain information, and meet deadlines.
Working Conditions

This role is based in an office environment.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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