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Customer Service Representative

2 months ago

Dover, Delaware, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Float Teller. As a key member of our branch team, you will be responsible for providing exceptional service to our customers and resolving routine issues in a timely and professional manner.

Key Responsibilities
  • Provide personalized service to customers, responding to their needs and concerns in a prompt and courteous manner.
  • Process a variety of financial transactions, including deposits, withdrawals, and transfers, in an accurate and efficient manner.
  • Act as a liaison between customers and other bank departments, ensuring that customer issues are resolved promptly and effectively.
  • Stay up-to-date on bank products and services, making recommendations to customers as needed.
  • Participate in lobby management, greeting customers and proactively addressing their needs.
Requirements
  • High school diploma or equivalent required; minimum of 6 months customer service experience preferred.
  • Proven ability to work in a fast-paced environment, with excellent communication and interpersonal skills.
  • Ability to travel between branches as needed, with a valid driver's license.
  • Proficient in basic computer skills, including Microsoft Office and internet navigation.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer

M&T Bank is committed to providing a competitive compensation package, including a salary range of $25.76 hourly (USD), as well as opportunities for professional growth and development.

We are an equal opportunity employer, dedicated to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.