Part-Time Guest Service Agent
5 days ago
To deliver exceptional guest experiences, you will be responsible for providing attentive and courteous service to guests in all aspects of their stay. As a Part-Time Guest Service Agent with M&R Hotel Management, you will be the face of our hotel, ensuring that every guest feels welcome and valued.
Main Responsibilities
- Provide personalized service to guests, addressing their needs and resolving any issues promptly and efficiently.
- Process guest check-ins and check-outs, ensuring accuracy and attention to detail.
- Manage guest mail and messages, maintaining confidentiality and discretion when necessary.
- Develop knowledge of hotel services, amenities, and promotions to effectively upsell and cross-sell.
- Handle switchboard duties, answering calls and responding to guest inquiries in a professional manner.
- Maintain room availability, ensuring optimal occupancy rates and revenue growth.
- Securely handle guest valuables and maintain accurate records.
- Contribute to a clean and safe environment, adhering to health and safety standards.
About Us
M&R Hotel Management is a dynamic and growing hospitality company, committed to delivering exceptional guest experiences and building strong relationships with our customers. We offer competitive salaries, comprehensive benefits packages, and opportunities for career advancement in a fast-paced and supportive environment.
What We Offer
- $40,000 - $60,000 per annum, depending on experience and qualifications.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- A competitive salary and benefits package, reflecting your value to our team.
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