Sales Parts Coordinator

3 weeks ago


Miami, United States The Pete Store Full time
Job Description:
The Pete Store is currently hiring a Sales Parts Coordinator to join our dynamic team. In this role, you will be responsible for assisting customers and technicians with parts needs, providing exceptional customer service, and performing various administrative tasks.

About the Role:
This is a full-time position that requires a valid driver's license and passing a pre-employment drug/BG/MVR screen. As a Sales Parts Coordinator, you will be expected to maintain a professional appearance, solicit assigned accounts by phone, and ensure the showroom and display area are stocked, clean, and orderly.

Main Responsibilities:
* Assist customers in selecting parts in a friendly and efficient manner
* Manage phone traffic and assist outside sales staff with technical, inventory, and pricing information
* Identify and record lost sales opportunities to ensure inventory performance remains high
* Follow up on outstanding back orders and aging will-call items
* Receive payment from retail customers or obtain credit authorization
* Coordinate with delivery drivers for daily delivery and pickups

Additonal Duties:
* Review body shop estimates to ensure correct parts and pricing
* Pull and fill orders from stock for local delivery and outside sales staff
* Restock incorrect or returned parts
* Notify parts manager of out-of-stock parts or shop materials needing attention
* Source, shop, and order emergency non-stock items from local vendors
* Communicate order status of special order items with customers and service departments
* Pull orders for service and body shops, ensuring all parts are tagged with customer names and job number
* Return local special order parts to vendor if not picked up by customer
* Bill internal requests for parts on service repair order
* Ensure charge sales are signed by customer and customers receive their invoice copy
* Issue credit for parts returned, verifying original invoice or number

Compensation Package:
The estimated annual salary for this role is around $50,000-$60,000, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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