Member Team Lead

4 weeks ago


Dublin, Ohio, United States Sam's Club Full time
Job Summary: We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for providing exceptional member service, leading a team of associates, and ensuring a positive shopping experience for our members.

Key Responsibilities:
  • Lead a team of associates to provide member service and support
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate with members to resolve issues and provide information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts
  • Participate in sales and marketing events to promote membership and Sam's Club products and services
  • Develop and implement processes and practices to meet business needs
  • Ensure compliance with company policies, procedures, and standards of ethics and integrity

Requirements:
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience
  • Must be 18 years of age or older
  • Leading a front-end team and supervising experience preferred

Benefits:
  • Competitive pay and performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

About Sam's Club:
  • We offer a competitive pay and benefits package
  • We are committed to providing a positive shopping experience for our members
  • We are an equal opportunity employer and welcome applications from diverse candidates

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