Member Team Lead
4 weeks ago
Key Responsibilities:
- Lead a team of associates to provide member service and support
- Assist management with supervising associates and ensuring compliance with company policies and procedures
- Communicate with members to resolve issues and provide information on membership types, programs, and benefits
- Process memberships, upgrades, and credit accounts
- Participate in sales and marketing events to promote membership and Sam's Club products and services
- Develop and implement processes and practices to meet business needs
- Ensure compliance with company policies, procedures, and standards of ethics and integrity
Requirements:
- 6 months retail experience including operating front-end equipment and 6 months customer service experience
- Must be 18 years of age or older
- Leading a front-end team and supervising experience preferred
Benefits:
- Competitive pay and performance-based bonus awards
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
About Sam's Club:
- We offer a competitive pay and benefits package
- We are committed to providing a positive shopping experience for our members
- We are an equal opportunity employer and welcome applications from diverse candidates
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