Shift Leader

3 weeks ago


Burlington, Massachusetts, United States Potbelly Sandwich Works Full time
Shift Leader Job Description

Potbelly Sandwich Works is seeking a skilled Shift Leader to lead our team and ensure exceptional customer service and product quality. As a Shift Leader, you will be responsible for managing and developing associates, building sales, and controlling costs for each shift.

Key Responsibilities:
  • Lead team members on shifts, including efficient assignment of tasks and providing feedback
  • Ensure all security procedures are followed
  • Ensure back-of-the-house procedural standards are met
  • Count drawers and follow proper daily cash handling procedures
  • Prepare quality finished products efficiently
  • Comply with health and safety standards for food, cleanliness, and safety
  • Restock food line, chips, and cooler
  • Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash
  • Operate cash register: handle, balance, and follow all cash handling procedures
  • Effectively handle customer complaints/issues
Requirements:
  • 1 year supervisory experience in a restaurant or retail environment preferred
  • Ability to stand/walk for 8-9 hours or as needed
  • Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
  • Food safety certification required

Potbelly Sandwich Works is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive pay, medical, dental, and vision insurance, domestic partnership benefits, paid parental leave, FSA and HSA with employer contribution, commuter benefit program, retirement savings 401(k) with company match, employee assistance program, paid time off, discount program, and flexible work schedule.


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