Health Coach

3 weeks ago

Hyannis, Massachusetts, United States One Medical Full time
About One Medical

One Medical is a pioneering healthcare organization that's redefining the primary care experience. Our mission is to make quality care more accessible, affordable, and enjoyable for everyone. We're committed to transforming healthcare by improving the experience for patients, providers, employers, and health networks alike.

The Opportunity

We're seeking a skilled Health Coach to join our team at our Hyannis, MA office, where you'll be working with our Senior Health member population (age 65+). As a Health Coach, you'll be an integral part of our primary care team, focusing on supporting patients with preventive, chronic, and acute care needs. Your primary responsibilities will include establishing trusting relationships with patients and their families, advocating for their needs, and collaborating with our integrated primary care team to facilitate better healthcare outcomes.

Key Responsibilities
  • Capture relevant patient information while rooming patients, taking vitals, and performing standard age and condition-appropriate screening assessments
  • Assist with coordinating post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information with the patient's internal and external care team
  • Collaborate with providers to monitor patient health and ensure they're up to date on preventive measures
  • Participate in daily practice operations, including answering phone calls, responding to emails, and maintaining the clinical space
  • Provide patient education on chronic disease management and coach patients using motivational interviewing techniques
  • Offer anticipatory preventive guidance to families with children by establishing healing relationships with members and families
Requirements
  • At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse, and feedback-driven teams
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective, and consistently stepping up to take action on challenges
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
Benefits
  • Paid sabbatical for every five years of service
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • Competitive salary: $24.25 per hour based on a full-time schedule
Protecting Your Future
  • 401K match
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

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