Health Coach
2 weeks ago
We're a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.
The OpportunityAs a Health Coach at One Medical, you'll be an integral part of a primary care team focused on supporting patients with meeting their preventive, chronic, and acute care needs. Your primary responsibilities will center around establishing trusting, supportive, and collaborative relationships with patients and their families.
Key Responsibilities:- Capture relevant information about patients' health and healthcare experiences while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments
- Assist with coordinating post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information with the patient's internal and external care team
- Collaborate with providers to monitor patients' health and determine if they're up to date on preventive measures
- Participate in daily operations, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space
- Assist in providing patient education on chronic disease management and coaching patients using an action-planning model based on motivational interviewing techniques
- Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families
- At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting
- Strong written and verbal communication skills
- Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams
- A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges
- Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously
We offer a comprehensive benefits package designed to aid your health and wellness, including:
- Paid sabbatical for every five years of service
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental, and Vision plans
- Free One Medical memberships for yourself, your friends, and family
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
- Competitive salary: the base pay for this position is $24.25 per hour based on a full-time schedule
We're an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
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