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Restaurant Operations Manager

2 months ago

West Branch, Michigan, United States Tim Hortons Full time
Job Description

**Job Title:** Restaurant Operations Manager

**Job Summary:** We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for leading a team of restaurant staff to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Manage Labor Costs: Effectively manage labor costs through floor management and scheduling to ensure optimal productivity and efficiency.
  • Control Food and Paper Costs: Implement cost-saving measures to control food and paper costs using order guides and inventory management.
  • Oversee Product Launches: Coordinate and execute product launches and promotions with precision to drive sales growth and customer engagement.
  • Resolve Guest Issues: Respond promptly and professionally to guest complaints and concerns to minimize challenges and ensure customer satisfaction.
  • Recruit and Train Team Members: Participate in the recruitment and training of new team members to ensure they have the skills and knowledge required to excel in their roles.
  • Ensure Health and Safety: Maintain a safe and healthy work environment by adhering to Health and Safety policies and procedures.
  • Coach and Guide Team Members: Provide coaching and guidance to team members to help them develop their skills and achieve their full potential.
  • Lead Daily Operations: Lead daily operations and maintain high standards of customer service, food quality, and store appearance.
  • Foster a Positive Work Environment: Foster a positive and inclusive work environment that promotes teamwork, respect, and open communication.

Physical Requirements:

  • Ability to stand and walk for extended periods.
  • Lift and carry up to 20 kg / 45 lbs.
  • Assist in receiving deliveries as needed.
  • Work in varying temperature environments.
  • Perform under pressure in a fast-paced setting.

Availability:

  • Flexibility in work schedule based on business needs.
  • Monthly schedules may include afternoon and weekend shifts.

Requirements:

  • High school graduation.
  • Minimum 1-year experience in quick-service industry.
  • Proficiency in Point of Sale System and Microsoft Office.
  • Clearview experience preferred.
  • Strong communication skills.
  • Effective leadership abilities.
  • Focus on customer service excellence.