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Retail Operations Supervisor

2 months ago

Baltimore, Maryland, United States Chico's Full time

Join Our Stylish Team: Become part of a vibrant environment that encourages women to showcase their unique style.

POSITION SUMMARY:

The Retail Operations Supervisor plays a pivotal role in assisting the Store Manager to foster a customer-centric and product-oriented sales atmosphere. This position emphasizes our core values and guiding principles in all aspects of store management, including overseeing sales operations, safeguarding assets, and managing human resources to ensure an exceptional customer experience and optimal profitability. We are passionate about our work and believe that our teams create an extraordinary workplace for growth and learning.

KEY RESPONSIBILITIES:

Performance Management:

  • Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement effective sales strategies.
  • Sets clear expectations and holds the team accountable for meeting brand standards and performance metrics.
  • Manages payroll and supply budgets efficiently.
  • Oversees essential operational tasks, including scheduling, inventory audits, and payroll accuracy.
  • Ensures compliance with financial policies, including cash handling and transaction accuracy.
  • Administers operational processes such as inventory management and merchandise replenishment.
  • Maintains visual merchandising and store organization in line with brand standards.
  • Fosters a high-performance culture, motivating the sales team to achieve sales and productivity targets.
  • Provides training and coaching to enhance product knowledge among team members.

Team Development:

  • Inspires and motivates the store team, cultivating a shared vision and embodying core values.
  • Encourages a collaborative approach to problem-solving within the team.
  • Communicates effectively with team members to drive positive changes.
  • Seeks opportunities for personal development and actively seeks feedback to enhance leadership skills.

Customer Engagement:

  • Exemplifies and promotes the principles of exceptional customer service, ensuring a seamless omni-channel experience.
  • Demonstrates sales techniques and shares product knowledge to assist customers in making informed choices.
  • Addresses customer concerns promptly and effectively.
  • Ensures a smooth and efficient checkout process, staying updated on payment policies and procedures.
  • Encourages team engagement with customers through loyalty programs and personalized communication.

Talent Management:

  • Assists in recruiting and developing a high-performing team.
  • Supports training initiatives and follows up on program effectiveness.
  • Evaluates team performance and provides constructive coaching.
  • Collaborates with the Store Manager to resolve HR issues efficiently.
  • Recognizes and rewards outstanding team performance to boost engagement.
  • Ensures adherence to employment policies and practices.

ADDITIONAL INFORMATION:

This role may vary across different brands, and some responsibilities may differ accordingly.

QUALIFICATIONS:

  • High School diploma or equivalent.
  • Preferred 2+ years of experience in retail management.
  • Must be at least 18 years old.
  • Excellent verbal and written communication skills.
  • Able to adapt to technology utilized by the company.
  • Demonstrated exceptional customer service skills with a proven track record in sales and leadership.
  • Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
  • Effective leadership, training, and team-building abilities.
  • Knowledge of store operational administration.
  • Ability to communicate effectively with customers and staff.
  • Regular attendance is crucial for this role to meet company objectives, with flexibility to work various shifts.

PHYSICAL DEMANDS:

  • Constant walking/standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Frequent climbing as part of operational duties.

We are committed to providing equal employment opportunities and do not discriminate based on any protected category.