Support Specialist
3 weeks ago
We are seeking a highly motivated and experienced Support Specialist - Member Relations to join our team at Carolinas Telco Federal Credit Union. The ideal candidate will have a strong background in customer service, be able to work well under pressure, and possess excellent analytical skills.
Job DescriptionThe Support Specialist - Member Relations is responsible for providing exceptional customer service to our members by resolving their inquiries, orders, and payments in a prompt and courteous manner. This includes handling inbound calls, emails, and chats, as well as providing technical support for online products and services.
As a Support Specialist - Member Relations, you will also be responsible for developing and maintaining strong member relationships, identifying opportunities to promote additional products and services, and escalating complex issues to the Member Support Manager when necessary.
This role requires a high level of attention to detail, organizational skills, and the ability to multitask effectively. You must be comfortable working in a fast-paced environment and be able to adapt to changing priorities and deadlines.
Key Responsibilities- Provide exceptional customer service to members through various channels (calls, emails, chats)
- Resolve member inquiries, orders, and payments in a timely and efficient manner
- Develop and maintain strong member relationships through rapport building, active listening, and problem-solving
- Identify opportunities to promote additional products and services to members
- Escalate complex issues to the Member Support Manager when necessary
- Bachelor's degree or equivalent experience
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work well under pressure and meet deadlines
- Experience with CRM software and other relevant tools
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