Technical Big Data Support Specialist
3 days ago
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
Job Description:
- To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
- Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Salary Range:
We offer a highly competitive salary range from $21.59 to $60.63 per hour; from $44,900 to $126,100 per annum. May be eligible for equity. The salary range may vary based on location and qualifications. Our comprehensive benefits package includes medical, dental, vision insurance, short-term disability, long-term disability, life insurance, AD&D, supplemental life insurance, healthcare and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, and voluntary benefits.
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