Technical Support Specialist for Oracle Big Data Solutions

2 days ago


Springfield, Illinois, United States Oracle Full time
Role Description

This role involves working as a Technical Support Specialist for Oracle Big Data Solutions, where you will be responsible for delivering post-sales support and solutions to customers, resolving complex technical issues related to Big Data Appliance and Cloudera Hadoop architecture, and contributing to Knowledge Management content creation and maintenance.

Responsibilities
  • Managing and resolving Service Requests from customers on Oracle products
  • Owning and resolving problems, managing customer expectations throughout the Service Request lifecycle
  • Collaborating with other teams like Hardware, development, ODI, Oracle R, etc. to help resolve customer issues
  • Maintaining product expertise within the team and staying up-to-date with new products released in the market
Requirements and Qualifications
  • Bachelor's degree in computer science, Engineering, or a related field
  • 5+ years of experience in Big Data Appliance, Oracle Cloud Infrastructure, Linux OS, and related technologies like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie
  • Excellent verbal and written skills in English
  • Minimum technical skills: troubleshooting complex technical issues, administering Cloudera Hadoop architecture, resolving issues pertaining to Cloudera Hadoop, Big Data SQL, BDA upgrades/patches and installs, interacting with customer counterparts, serving as a technology expert on the customer's behalf, and experience in multi-tier architecture environment
Compensation and Benefits

The estimated salary range for this role is between $44,900 and $126,100 per annum, depending on location. Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, short-term disability and long-term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, and voluntary benefits including auto, homeowner, and pet insurance.



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