Retail Sales Associate

4 days ago

Gilroy California, United States Express Full time
About Express

Express is a leading fashion retailer offering a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to provide an exceptional shopping experience for our customers, with a focus on style, quality, and value.

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Express. As a Retail Sales Associate, you will be responsible for providing an exceptional shopping experience for our customers, while also assisting with various tasks such as stocking, cleaning, and folding merchandise.

Key Responsibilities
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company standards.
  • Provide a Great Customer Experience:
    • Deliver on all aspects of the customer experience model.
    • Process transactions quickly and accurately, reducing customer wait time.
    • Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
    • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Meet or exceed sales and customer service goals.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
  • Critical Skills & Attributes:
    • Previous retail experience preferred
    • Customer service skills and ability to interact with customers
    • Strong verbal and written communication skills specifically with customers, sales leadership team, and associates
    • Demonstrated collaborative skills and ability to work well within a team
Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Salary Range

$20.80

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